Cancellation/No show- We request you cancel your appointment 24 hours before your scheduled appointment. Failure to do so will result in a $25 charge per pet and will be added to your next grooming.
Appointment times- All Appointments are scheduled on the hour. If you are 20 minutes late for the scheduled appointment it will be rescheduled.
Pick Ups- At the time of drop-off, you will be given an estimated time of when your pet will be ready. You will also receive a call when the service is completed. Due to limited spacing we ask that you pick up your pet within 40 minutes of completion of the service. If you are unable to pick up your pet within that time frame, “day care” fees will apply, starting at [$15 ] per 15 minutes following the initial 40 minute window. “Day care” rates may be increased at our discretion for pets that are large, disruptive, or require special care. If a pet is not picked up by closing time a $20 after hours fee will be added to the account.
Vaccinations- All animals entering our facility must have their rabies and distemper vaccines. For the safety of our groomers and pets visiting our facility.
Coupons- Coupons are great and we have them in several magazines, however we allow One coupon per customer every 6 months.
Appointment times- All Appointments are scheduled on the hour. If you are 20 minutes late for the scheduled appointment it will be rescheduled.
Pick Ups- At the time of drop-off, you will be given an estimated time of when your pet will be ready. You will also receive a call when the service is completed. Due to limited spacing we ask that you pick up your pet within 40 minutes of completion of the service. If you are unable to pick up your pet within that time frame, “day care” fees will apply, starting at [$15 ] per 15 minutes following the initial 40 minute window. “Day care” rates may be increased at our discretion for pets that are large, disruptive, or require special care. If a pet is not picked up by closing time a $20 after hours fee will be added to the account.
Vaccinations- All animals entering our facility must have their rabies and distemper vaccines. For the safety of our groomers and pets visiting our facility.
Coupons- Coupons are great and we have them in several magazines, however we allow One coupon per customer every 6 months.